☛Refund☚

• 30 Days - Refund ,Return or Exchange

　　Little Donkey Andy has a 30-day, 100% satisfaction guaranteed return policy. We gladly accept returns and exchanges of new, unused, and unopened merchandise if the process is initiated within 30 days of receipt of the item. Returned products must be in salable condition and returned with their associated containers and/or packing materials. Items should be shipped out within 7 days after we authorize the return. We cannot accept used products and will return those at the customer’s expense. Upon receiving your returned items, we will offer an exchange or refund per your preference. If you choose a refund, you will receive it back to your original payment method within 1-3 days.

　　For any return or exchange request, please contact us via: chinateaglobalmarketing@gmail.com

• Return & Exchange Conditions

Products being sent back must be in original condition (unworn, unwashed, unaltered) with tags, including Little Donkey Andy Apparel hangtags, attached. They must also be in the original packaging. Returns will not be accepted if the tags are cut.

Unfortunately, clearance sale products cannot be refunded. Discount promo codes are not valid on closeouts/discontinued products. Returns and exchanges are not available on closeout or discontinued products. You can find information about this in the product description.

• Return Notes

A return is when a customer sends an item back to the US warehouse or China warehouse.We will provide the correct return address.For the returns process to proceed smoothly, products must be returned to their original warehouse. Upon receipt, our team diligently evaluates the condition of each returned item. (The return address is determined by the address from which the product is shipped).

A returned item is classified as unsellable for the following reasons:

①The item is not in the same condition as previously listed. It is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitable.

②If you need a return, please leave us a message with the customer service support team, specifically stating the issue experienced with the product.

③If the return is due to the consumer (for instance, the product is as expected, but you changed your mind; chose the size without referring to the size chart resulting in too large or too small), then you are responsible for the shipping fee for returns. The specific fee is based on the shipping company you choose.

④If the product received is damaged or incorrect, the consumer is not required to bear the shipping fee, and no restocking fee will be charged to the consumer for the return.

⑤To complete your return, we require a receipt or proof of purchase.

⑥Please do not send your purchase back to the manufacturer.

⑦For orders that do not meet the free shipping criteria, refunds will not be issued for the shipping costs of that order.

•  Return & Refund Timeline

Please allow 5-10 business days for your return package to arrive at our warehouse after dropping it off with the carrier. Once your return package arrives, our team will assess the condition of the product. According to the assessment, the case will be resolved with a full refund, partial refund, discount coupon, or denial of return. It will take up to 5 business days to process. You will receive an email confirming that the processing has been completed.

Some shipping carriers may be experiencing delays causing return packages to not reach our warehouse within the typical 5-10 day timeframe. Please follow your return tracking number for details.

Please note, depending on your financial institution, it may take up to 10 business days from the processing date for the refund to automatically be applied to your credit card or original method of payment.

 

 

Return a Gift

If you received a gift and need an exchange or replacement, you'll need to return the original item and place a new order. You need to provide a receipt or proof of purchase. If you’re the gift giver, you can request a replacement in Your Orders.

 

• To return a gift

①Go to Clylmedical official website. If prompted, sign in to your account. If you don't have an account, you'll need to create one. Find the order number for the item you want to return. Note: You can find your "Order ID" on your packing slip or on the shipping notice we emailed you. If you can't locate your packaging slip or email but have the tracking number from the shipping box, contact us. If you cannot locate the order ID or tracking number, the person who purchased the gift will need to contact us directly.

②Please leave us a message with the customer service support team, specifically stating the issue experienced with the product.

• Important:

1.Gift recipients aren’t eligible for refunds.
2.If you don't have a receipt or proof of purchase, you're not entitled to return and exchange.

 

Mistaken Returns

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

We do not store items mistakenly sent to us and instead donate or recycle them, when appropriate and possible. If you accidentally sent the wrong item to our warehouse, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to our warehouse.

 

Exchange

To perform an exchange, please return your order using the return process listed above and then place another order for the product you would like. If the original order used a discount code, please contact our customer service support team.

 

Cancellation

If you decide to cancel your order, we will make every attempt to cancel it before shipping. Once the product is shipped, you will have to begin the return process.

 

Availability

All purchases made with us are subject to availability. We do our best to keep in stock most products advertised by us and to keep our site up to date with the availability of products. If there is a considerable delay in dispatching your order, or if for any reason we cannot supply a product you have ordered, we will contact you using the contact details provided by you when you placed the order. You can choose a refund, or if possible, to put your order on backorder as agreed with you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available. If certain products are out of stock or discontinued, we will notify you and make suitable arrangements.